RESCUE® respects your privacy and recognizes the need to protect the personally identifiable information (any information by which you can be identified, such as name, address, and telephone number) you share with us. . We aim to meet prevalent internet best practices and we would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our web sites. Our services are designed to give you the information that you want to receive. Hence, this Privacy Policy provides for the practices for handling and securing user’s Personal Information below (defined hereunder) by RESCUE® or RESCUE Vehicle Services Pvt. Ltd., unless otherwise indicated and its subsidiaries and affiliates., unless otherwise indicated.
For the purpose of this Privacy Policy, wherever the context so requires “you” or “your” shall mean User and the term “we”, “us”, “our” shall mean RESCUE®. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s) and mobile app(s).
To begin with, RESCUE® will take appropriate steps to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure. RESCUE® will continue to enhance our security procedures as new technology becomes available.
In general, you can visit RESCUE® website without declaration as to who you are by way of not revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyse this data for trends and statistics, but the individual user will remain anonymous.
In order to increase efficiency and render a more customised experience, RESCUE® may at certain junctures collect:
We at RESCUE have a Data Protection Policy which entails RESCUE®’s commitments to protect your personal data
Data Collection – How we use your data; continued
Note: You can choose not to provide the information that we requested and still visit the RESCUE® website, but you may be unable to access certain options, offers and services.
RESCUE® will only use your information for the purposes that you would reasonably anticipate. RESCUE® may contact your, or pass your information to RESCUE®’s business partners, for marketing purposes unless you have expressly intimated us that we may not do so. Where RESCUE® is making arrangements on your behalf we may need to pass your information to third parties to conclude those arrangements. For example, to an insurance company to obtain insurance quotes. We are committed to treating your personal data with due care and in accordance with the data protection principles. RESCUE® mobile application/websites may contain links to other sites outside the group. Neither RESCUE, nor our group companies, are responsible for the privacy and security of these sites.
RESCUE® may share personal information with our other corporate entities and affiliates to: help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. We will use your personal information to inform you about other products and services as described in this Privacy Policy. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.
RESCUE® may under controlled and secure circumstances information will be disclosed to our subsidiaries and affiliates, which are entities under common ownership or control of RESCUE Vehicle Services Pvt. Ltd.
Your information shall also be shared with the end service providers for fulfilment of intended services to be rendered by RESCUE®. It is stated that when request is made/booked with RESCUE® you hereby authorize RESCUE® to share your information with the said service providers/operators. However, how the said contractors/service providers/operators use the information shared with them is beyond the purview of RESCUE®. You are therefore to be advised to review the privacy policies of the respective service provide/operators whose services you choose to avail.
RESCUE® does not sell or rent your individual customer names or other Personal Information to third parties except for the specific purpose of sharing of such information with our business affiliates and allied partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their request/booking history with us.
RESCUE® may share your Personal Information to third party that RESCUE® may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.
If the assets of RESCUE® are acquired, our customer information will be likely to be transferred in connection with such acquisition. In addition, as part of business expansion/development/restructuring/liquidation or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of RESCUE Vehicle Services Pvt. Ltd. subsidiaries or any business units, then as part of such restructuring exercise customer information including the Personal Information collected herein shall be transferred accordingly.
RESCUE® may hire a third party for market research and surveys processing and RESCUE® will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.
RESCUE® may share your information when we believe in good faith that such sharing is reasonably necessary in order to investigate, prevent, or take action regarding possible illegal activities or to comply with legal process. We will retain your personal data for as long as we deem it necessary to enable you to use our services, to provide our services to you [including maintaining the online user account (if created), to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities.
RESCUE® may also share your information to investigate and address threats or potential threats to the physical safety of any person, to investigate and address violations of this Privacy Policy or the Terms of Service, or to investigate and address violations of the rights of third parties and/or to protect the rights, property and safety of RESCUE®, our employees, users, or the public. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organizations on account of legal request such as court summons/notice/warrant, court order or government/statutory requirements to comply with the law.
Cookies
A “cookie” is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. RESCUE® places both permanent and temporary cookies in your computer’s hard drive. RESCUE®’s cookies do not contain any of your personally identifiable information.
RESCUE® provides all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you want to remove your contact information from all RESCUE®‘s lists and newsletters, please send us an email to unsubscribe@getrescued.in quoting your vehicle’s registration number and services you would like to unsubscribe.
Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. If we make any material change to this policy, we will provide additional notice to you, such as by sending you an email or displaying the same prominently in Application/Platform/Website. RESCUE will post any privacy policy changes on its Application/Website/Platform, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). By continuing to use RESCUE®’s Application/Platform/Website after any changes come into effect, the revised Privacy Policy shall by effect apply to you.
If our privacy policy changes in the future, it will be posted here and a new effective date will be shown. You should access our privacy policy regularly to ensure you understand our current policies. Please reference the privacy policy in your subject line. If RESCUE® makes any material changes to this Privacy Policy, RESCUE will post the changes here. Please review the changes carefully. Your continued use of the Services following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes
Contact RESCUE®
If you have any questions about this Privacy Policy or our privacy practices, please contact RESCUE® by email at legal@getrescued.in, or by sending a registered letter to the address at:
M/s. Rescue Vehicle Services Private Limited
No.9, Raheja Plaza,
Richmond Road,
Ashok Nagar,
Bangalore 560025
We will use email, telephone, SMS, post and social media i.e. Facebook or Google to inform you about these products and services.
You have the right to ask us not to use your personal information this way at any time. If you would prefer not to receive this information from us and have not previously advised us of this, please let us know using any of the methods detailed below:
By clicking on ‘UNSUBSCRIBE’ in any emailed marketing message you receive.
By telephone when you call our customer representatives on +91 9986 500 500
Sending us an email at connect@getrescued.in
Thank you for using RESCUE®!
Last updated: April, 2019
M/s. Rescue Vehicle Services Private Limited (RESCUE®) respects your privacy and recognizes the need to protect the personally identifiable information (any information by which you can be identified, such as name, address, and telephone number) you share with us. RESCUE® would like to assure you that RESCUE® follows appropriate standards when it comes to protecting your privacy on our website/mobile applications. In such regard, This Privacy Policy provides for the practices for handling and securing user’s Personal Information (defined hereunder) by RESCUE® and its subsidiaries and affiliates.
The terms “M/s. Rescue Vehicle Services Private Limited” “RESCUE®,” “us,” and “our” means RESCUE Vehicle Services Private Ltd. and our affiliates. RESCUE® uses the terms “you” and “your” to mean any person or organization or person using the Platform on an organization’s behalf. For the purpose of this Privacy Policy, RESCUE® uses the word “Platform” to mean any website, mobile site(s) and mobile app(s), application, or service offered by RESCUE® including content RESCUE® offers and electronic communications RESCUE® sends.
RESCUE® collects the information so provided by you directly to us. For example, RESCUE® collects information you provide when you create an account, fill out a form, or communicate with us. The types of information RESCUE® may collect; private include vide subscription or registration on the website, including but not limited to information about your personal identity such as name , gender, marital status, religion, age, email address, postal address, payment method data, photos, and any other information you choose to provide.
When you use our Platform, RESCUE® automatically collects information about you, private including:
RESCUE® may collect information about you from other sources, such as through certain features on the Platform which you have elected to use, private including:
RESCUE® may use information about you for various purposes related to operating our Platform, including to:
RESCUE® may use information about you for various purposes related to communicating with you, including to:
RESCUE® will share some of the information RESCUE® collects by displaying it on our Platform according to your subscriber profile and account settings. Some information, such as user name, will be always public in nature. Some information, such as interests, is public by default but can be hidden on our Platform. Some information, such as group memberships, may permit for certain information to be visible to other group members, depending on the settings of that organisation opted group settings with RESCUE®. For more information, see this FAQ on Account Privacy and Visibility.
RESCUE® may use service providers in connection with operating and improving the Platform to assist with certain functions, such as payment processing, email transmission, conducting surveys or contests, data hosting, managing our ads, and some aspects of our technical and customer support. RESCUE® take measures to ensure that these service providers access, process and store information about you only for the purposes RESCUE® authorize, subject to confidentiality obligations.
RESCUE® may access, preserve, and disclose to third parties information about you if RESCUE® believe disclosure is in accordance with, or required by, applicable law, regulation or legal process. RESCUE® may also disclose information about you if RESCUE® believes that your actions are inconsistent with our Terms of Service or related guidelines and policies, or if necessary to protect the rights, property or safety of, or prevent fraud or abuse of, RESCUE®, its subscribers/users or others.
The Platform may offer social sharing features and other integrated tools which let you share and monitor actions you take on our Platform with third-party services, and vice versa. Such features let you share information with other members/friends or the public, depending on the settings you have chosen with the service. The service’s use of the information will be governed by their privacy policies, and RESCUE® do not control their use of the shared data. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please review the privacy policies of the services providers of these features.
If RESCUE® is involved in a merger, acquisition, financing, re-structuring, reorganization, bankruptcy, or sale of our assets, information about you may be shared, sold, or transferred as part of that transaction. RESCUE® may also share information about you with current or future corporate parents, subsidiaries, or affiliates.
RESCUE® may hire a third party for market research and surveys processing and RESCUE® will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) RESCUE® provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.
RESCUE® may share de-identified or aggregated information about you. RESCUE® may also share information about you with your consent or at your direction.
RESCUE® may allow others to use cookies, web beacons, device identifiers, and other technologies to collect information about your use of the Platform and other websites and online services. See our Cookie Policy for details about these technologies and the information that they collect, use, or share, including how you may be able to control these services or opt out.
When you first access the Platform, you may be asked to consent to allowing RESCUE®’s collection of location information. If you do not consent to this collection, you may not be able to use RESCUE®‘s Platform especially the mobile application. You can stop the collection of location information at any time from a particular device by changing the settings on that device, but note that RESCUE®’s Platform or its features may no longer function properly if you do.
Most devices and web browsers are set to accept cookies by default. If you prefer, you may be able to remove or reject browser cookies. You can learn more about cookies, including how to block cookies, by visiting allaboutcookies.org. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Platform.
You may opt out of receiving promotional messages from RESCUE® by following the instructions in those messages or by adjusting the communication preferences that you indicate in your account. If you opt out, RESCUE® may still send you non-promotional messages, such as those about your account or our ongoing business relations.
The information RESCUE® collects is governed by concerned jurisdictional laws of India. By accessing or using the Platform or otherwise providing information to us, you consent to the processing, transfer, and storage of information in and to India and other countries, where you may not have the same rights and protections as you do under local law.
If you are a California resident, you have the right to request information from us about how RESCUE® may share certain categories of your information with third parties, for the third parties’ direct marketing purposes. To exercise this right, please contact us at care@getrescued.in with “California Privacy Rights” in the subject line to receive such information.
Where required by European law, RESCUE® shall only transfer personal data to recipients offering an adequate level of data protection. In these situations, as may be required, RESCUE® make contractual arrangements to ensure that your personal data is still protected in line with European standards. You can ask us to see a copy of these contractual agreements using the contact care@getrescued.in with “European Union Data and Privacy Rights” in the subject line to receive such information.
RESCUE® will maintain the confidentiality of your information, but may provide or transfer your information to third parties as detailed above. RESCUE® Use Information” and “Disclosure of Information Shared” which may include transferring your information to persons to whom RESCUE® are required to make disclosures to under applicable law within or outside China. RESCUE® will generally maintain your information on servers in India, or any other data centres outside the People’s Republic of China.
RESCUE® employs measures designed to protect information about you, both during transmission and once RESCUE® receives it. For example, RESCUE® uses firewalls designed to protect against intruders and test for network vulnerabilities. However, no method of transmission over the internet or method of electronic storage is completely secure.
This Privacy Policy does not apply to information you provide to third parties, such as users/subscribers of RESCUE®, and others with whom you may share information about you. Our Platform may direct you to a third-party service or a portion of our Platform controlled by a third party (typically through the use of a frame or pop-up window separate from other content on our Platform). Disclosure of information to these third parties is subject to the relevant third party’s privacy policy. RESCUE® shall bear no responsibility whatsoever for the third-party privacy policy or content, even if RESCUE® link to those services from our Platform.
RESCUE® may amend this Privacy Policy from time to time. When RESCUE® do, RESCUE® will provide notice to you by publishing the most current version and revising the date at the top of this page. If RESCUE® make any material change to this policy, RESCUE® will provide additional notice to you, such as by sending you an email or displaying a prominent notice on our Platform. By continuing to use the Platform after any changes come into effect, the revised Privacy Policy shall by effect apply to you.
If you have any questions about this Privacy Policy, please contact RESCUE® at care@getrescued.in .
We’ve been helping commuters in Bengaluru since 2011, working behind-the-scenes in partnership with major automobile brands and building our own extensive and ever-expanding network in the city. Serving stranded commuters successfully, day after day has helped us become the premier Roadside Assistance provider in Bengaluru.
