Terms and Conditions – On-demand Services:

It is important to carefully review the terms and conditionsof RESCUE®’s on-demand roadside assistance service you are considering and toensure that you understand the limitations and obligations involved.

The terms and conditions of service constitute the agreementbetween you and RESCUE®. Please ensure you read and agree with the below Termsand Conditions before availing our services/ allow our service provider toassist you with your vehicle breakdown.

We request you:

- Not to behave inappropriately towards any representativeof RESCUE® by, including but not limited to, acting in a threatening or abusivemanner, whether verbally or physically.

- Not misuse our services by, including but not limited to,any of the following:

- Persuading or attempting to persuade anyrepresentative of the RESCUE® into a dishonest or illegal act;

- False or fraudulent actions or dishonesty or any actor omission which is wilful misuse or unlawful;

- Providing false information/Omitting to tell RESCUE®important facts about a breakdown in order to obtain a service at a lower pricethan what would be charged for the right service.

All services rendered by RESCUE are covered by these termsand conditions. Availing our services by submitting a form on our website orcontacting us via a phone call or by contacting us via WhatsApp or any otherinterface indicates that you have read and agree to these terms and conditions.

GENERAL TERMS ANDCONDITIONS

  1. Any repairs done/executed by RESCUE® to your Vehicle are only temporary in nature and sufficient to enable the Vehicle to journey to the nearest garage and you should have a permanent repair carried out prior to any further use of the Vehicle. RESCUE® is not liable to claims arising out of events not in our control.
  2. Our charges are for breakdown inspection/attendance/diagnosis by our service providers. The same charges will still apply if the issue is not fixable on-the-spot (major problems which require repair at a service station) or alternatively, if the issue is not as severe as first thought, after inspection by the mechanic, and doesn’t require any service.
  3. Any spares, consumables, fines, toll, parking and applicable taxes are charged as per the actuals over and above the breakdown attendance fees.
  4. Specialist equipment costs. We will arrange for the specialist services if needed, but you will have to pay for any additional costs direct to the contractor.
  5. By submitting a request for assistance, you permit us to contact you via phone call, WhatsApp chat, e-mail and any other interface that we may use to provide a service, follow up on that service and inform you about other relevant products and services we offer. You also permit us to use your information to improve the targeting of our promotional campaigns.
  6. We are not responsible for delays or non-submission of the form arising out of network issues or unseen disruptions. Please call our 24/7 breakdown helpline +91 9986 500 500 if you don’t receive timely updates on your service request.
  7. We do not guarantee to carry out the services if we are prevented from doing so in circumstances beyond our reasonable control including, without limitations, the actions of civil or government authorities, third party disputes, internal disputes, unavailability of spares, where we have taken reasonable steps to prevent the effects of such action on our services, but have been unable to do so; acts of God; terrorism or severe weather conditions.
  8. RESCUE will not provide services where the driver/rider of the Vehicle is found     to be under the influence of alcohol, drugs, toxins or narcotics, under the age of 18 years, without a valid driving license, participation in a criminal act, exceeding the limit of number of passengers driver permitted to travel, carrying over weight load than the permitted weight.
  9. RESCUE® may cancel the assistance request initiated by you if – (a)Your location is outside the current service area covered by RESCUE. (b) If our service     provider is unable to connect with your via phone or any other     communication channels. (c) The service being availed is outside the present scope of services provided by us. (d) If the operations team is unable to reach your location within the promised ETA. (e) If the Service cannot be completed for reasons that are not in control of RESCUE®. We will refund the booking feefor such cancelled assistance requests, within 5 working days.
  10. RESCUE®IS ONLY A VENUE: The Service we provide is a platform for enabling theconnection between individuals seeking to obtain Roadside Assistance Servicesand/or individuals or companies seeking to provide these Roadside AssistanceServices. RESCUE® does not guarantee or warrant, and makes no representationsregarding, the reliability, quality or suitability of such Third-Party ServiceProviders. When interacting with Third Party Service Providers you shouldexercise caution and common sense to protect your personal safety and property,just as you would when interacting with other persons whom you don't know. Byusing the Service, you agree to hold the Company free from theresponsibility for any liability or damage that might arise out of thetransactions involved. Neither RESCUE® nor its affiliates or licensors isresponsible for the conduct, whether online or offline, of any user of theservice or third-party services nor any third-party serviceproviders/contractors. RESCUE® and its affiliates and licensors will not beliable for any claim, injury or damage arising in connection with your use ofthe service or the third-party services/contractors.
  11. RESCUE®utilises third party service providers/contractors to provide you RESCUE®’sservices, and you implicitly authorise RESCUE® to make such appointment on yourbehalf and as your agent. Accordingly, you acknowledge and agree that such an appointmentshall give rise to a contract or other legal relationship between you and therelevant third party. Your remedy for any act or omission of the thirdparty or any of their employees, agents or sub-contractors shall be against thethird party or the relevant employees, agents or sub-contractors and notagainst us. Except where the law provides otherwise, we shall not have any liabilityto you in respect of any act or omission of any Contractor or any of itsemployees, agents or sub-contractors.
  12. RESCUE®will not be liable for any damages or losses that occur as a result of theservice provided, unless it is proved beyond doubt that the damages/losses arecaused only due to the negligence of our service provider. RESCUE®’s liabilityin such cases will be specifically limited to a maximum amount of INR10,000/-(Rupees Ten Thousand only) for four (4) wheelers vehicles and INR5,000/-(RupeesFive Thousand only) for two (2) wheeler vehicles respectively against anyservice rendered by us.
  13. Termination:RESCUE® may terminate the service at any time for any reason, including but notlimited to non-payment, abuse of the service, or breach of the terms andconditions.
  14. RESCUE®reserves the right to amend any of the terms and conditions at its owndiscretion and at any given time without prior notification to its customers.
  15. All disputes subject to the exclusiveJurisdictional Courts of Bengaluru, Karnataka. If any provisions of these Terms& Conditionsare found to be invalid or unenforceable by a court ofcompetent jurisdiction, such provision shall be removed from the remainder ofthese Terms & Conditions, which will otherwise remain in full force andeffect.